Privacy Policy
Last updated February 23, 2026
Owlchemy Play Lab, LLC (“Owlchemy,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you use our services.
Our services include, but are not limited to:
- Open Play admission
- Punch passes and admissions
- Event bookings and private play sessions
- Class registrations and workshops
- Waiver signing
- Website usage
- Communications with us
By using our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect information that you voluntarily provide and information collected automatically.
Personal Information
We may collect:
- Name
- Email address
- Phone number
- Mailing address
- Child’s name and date of birth (for registration and safety purposes)
- Waiver acknowledgments and digital signatures
- Purchase and booking history
Payment Information
When you make a purchase, payment information is processed securely by our third-party payment processor, Stripe. We do not store full credit card numbers on our servers.
Stripe Privacy Policy:
https://stripe.com/privacy
Automatically Collected Information
When you visit our website, we may collect:
- IP address
- Browser type
- Device information
- Website usage data
- Cookies and analytics data
2. How We Use Your Information
We use your information to:
- Provide and operate Owlchemy Play Lab services
- Register participants and manage attendance
- Verify waiver completion
- Process payments and purchases
- Communicate with you about bookings, purchases, and policies
- Provide customer support
- Maintain safety and security
- Improve our services and website
- Comply with legal obligations
Transactional communications (such as booking confirmations, receipts, waiver confirmations, or policy updates) cannot be opted out of while services are active.
We do not sell your personal information.
3. How We Share Information
We may share information only when necessary with trusted service providers, including:
- Payment processors (Stripe)
- Booking and waiver systems (such as Aluvii)
- Website hosting providers
- Email and SMS communication platforms
- Technology and analytics providers
These providers are contractually obligated to protect your information and may only use it to perform services on our behalf.
We do not sell personal information to third parties.
We do not share mobile phone information for marketing purposes.
We may disclose information if required by law or in response to legal process.
In the event of a merger, acquisition, restructuring, or sale of assets, personal information may be transferred to a successor entity.
4. Information Related to Children
Owlchemy Play Lab serves children, but personal information is collected only from parents, legal guardians, or authorized caregivers.
Parents or guardians provide consent by:
- Signing waivers
- Registering for services
- Providing child information voluntarily
We use child information solely to operate our services safely and effectively.
We do not knowingly collect personal information directly from children under 13 without parental consent.
Parents may request deletion of their child’s information at any time by contacting:
Please note that certain information (such as waiver records) may need to be retained for legal compliance.
5. Cookies and Website Tracking
We may use cookies and similar technologies to:
- Improve website performance
- Remember user preferences
- Monitor site usage
- Enhance security
You can disable cookies in your browser settings. Some portions of the website may not function properly if cookies are disabled.
We do not currently respond to “Do Not Track” browser signals.
6. Data Retention
We retain personal information only as long as necessary for legitimate business, legal, safety, and compliance purposes.
Examples include:
- Waiver records: retained for legal protection
- Payment records: retained for accounting and tax purposes
- Customer records: retained for customer service and safety
When information is no longer required, it is securely deleted or anonymized.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information.
These include:
- Secure payment processing through Stripe
- Password-protected systems
- Limited access to personal information
- Secure website connections (SSL encryption)
While we take reasonable steps to protect your information, no system can guarantee absolute security.
8. Your Privacy Rights
You have the right to:
- Request access to your personal information
- Request corrections to inaccurate information
- Request deletion of your information
- Withdraw consent for marketing communications
To exercise your rights, contact:
We will respond within a reasonable timeframe and may verify your identity before fulfilling requests.
9. California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have the right to:
- Know what personal information we collect
- Know the categories of information collected and how it is used
- Request deletion of your personal information
- Request correction of inaccurate information
- Request disclosure of categories of information shared
- Not be discriminated against for exercising your privacy rights
Owlchemy Play Lab does not sell personal information.
To submit a California privacy request, email:
We may verify your identity before responding.
10. Third-Party Services
Our services may use third-party providers such as:
- Stripe (payment processing)
- Aluvii (booking and waiver systems)
- Website hosting providers
- Email communication platforms
These providers maintain their own privacy policies, and we encourage you to review them.
11. Changes to This Policy
We may update this Privacy Policy periodically.
Any updates will be posted on our website with a revised “Last updated” date. Continued use of our services constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy, contact:
Owlchemy Play Lab, LLC
1815 Hawthorne Blvd, Suite 280
Redondo Beach, CA 90278
Email: privacy@owlchemyplaylab.com